How can we help?
Short answers to what people ask most. If yours is not here, contact support and a founder will reply by email.
Getting started
What do I need before my first shift?
A deck you already use. Upload a .pptx, or import one from Google Slides, Google Drive or OneDrive. Every shift starts from your own deck, so its theme, fonts and layout carry through to what comes out.
What is the difference between a quick shift and a full shift?
Cost and depth. A quick shift is 10 tokens and a full shift is 50. The trial covers quick shifts, with one watermarked preview of a full shift.
How do I sign in?
With Google, or with your email and a password, at studio.deckshift.app. The phone apps and the Chrome extension use the same account.
What can I download?
PowerPoint and PDF, and you can save straight to Google Slides. Downloads are free on every plan.
Plans and billing
How does the free trial work?
Your first quick shift needs no card. Adding a card starts 14 days with 500 tokens for quick shifts. We email you on day 12, and Pro starts on day 15 unless you cancel. Cancel and you drop to the free tier: one watermarked full shift a month.
Where are my invoices?
In DeckShift, open Settings on the left, then Billing. Every invoice is listed newest first with its amount, whether it is paid, and a PDF. Settings is visible to admins and to billing-only users.
Can I pause instead of cancelling?
Yes, for up to 45 days, from the Stripe billing portal linked on your Billing page. Your plan, decks and library stay exactly as they are and your token balance stays yours. Only the monthly top-up stops. We email you a week before billing starts again.
What happens when I run out of tokens?
On a paid plan, buy a token bundle from the Billing page. Bundle tokens stay in your balance until you spend them. Trial and free accounts see the plans instead, since bundles there would only buy watermarked or trial-limited shifts.
Your team
How do I add a teammate?
Trial, free and Pro accounts have one seat, so a second person starts at the Multi-seat plan. On a per-seat plan, add seats from Settings, then Seats. Stripe confirms the prorated charge, and then you invite them.
Can someone pay the bill without making decks?
Yes. A billing-only user sees Seats and Billing and nothing else, and takes no seat. An admin can also hand their own seat to a new teammate and keep paying the bill.
Who can change company settings?
Admins. Company profile, users, teams, seats, billing and the audit log live in Settings on the left, which members do not see. Your own profile and notifications are under your avatar.
Security and privacy
Where does my deck data go, and is it used to train AI?
The security page answers both in full: what happens to your content at each step, and what we do and never do with it.
How do I get my data deleted or exported?
Email privacy@deckshift.app. We handle access, export and deletion requests as the privacy policy describes.
Do you support single sign-on?
Google sign-in works on every plan. SAML single sign-on is on the Enterprise roadmap and not available yet.
Integrations
Each integration has its own guide and questions.
Didn't find it?
Tell us what you were doing and what happened. Every request lands with a founder.